Return and Refund Policy
Last updated: 29 September 2026
All payments to Shivyartho EPL are final. We do not offer returns or refunds on any of our services, charges or equipment.
Who this policy covers
This policy applies to every customer of Shivyartho EPL who buys or uses our FTTH (Fiber to the Home) WiFi broadband service, including new connections, plan payments and renewals.
No refunds
Once a payment is made, it cannot be refunded, in full or in part. This includes:
- Installation and connection charges
- Equipment and deposit charges
- Monthly, quarterly, half-yearly and yearly plan payments
- Renewal and recharge payments
- Any other fee paid to us
No returns
Our service is connection-based and cannot be returned once it is activated. Installation work, fibre laying and activation cannot be reversed in exchange for a refund.
If you cancel or stop using the service
You may ask us to disconnect your service at any time. Cancelling does not entitle you to a refund for the remaining period of a plan you have already paid for. Your service will continue until that plan period ends.
Service interruptions
If your connection stops working because of a fault, maintenance or a network problem, please contact us. We will work to restore your service as soon as possible. Interruptions do not qualify for a refund.
Before you pay
Please check your plan, price and installation address carefully before you make a payment. By paying for a connection or plan, you accept this policy.
Changes to this policy
We may update this policy from time to time. The latest version is always published on this page with the date it was last updated.
Contact us
For questions about this policy or for support, contact Shivyartho EPL:
- Website: shivyarthoepl.in
- Email: shivyarthoenterprises@gmail.com